Upgrade disappointment

Good day I've taken a upgrade as usual since im a loyal customer for the past 11 years, my upgrade was finalised the week before last week the operator went through the deal and everything was fine only my address was incorrect which the operator had told me is fine i can confirm my new address with ram couriers. I've received a phone call from ram couriers stating they were at my address i had told them the address was incorrect and gave them my new address which is not far of the guy had told me he has already been in my area and will deliver it the next day, the next day i called to find out about my delivery to which they had just put my call on hold with no feedback i had then called vodacom mentioning my problem and the operator stated she needs to send ram couriers a address confirmation to which i still haven't received my device. I've had many unpleasant experiences with vodacom to which i was not happy but yet i still remain a loyal customer but yet it seems like we do not get treated as a loyal customer.