Hellopeter
Share Your Experience
MC
Marius C

1 reviews | Active since Nov 2021

10 Nov 2021, 21:59

Upgrade disappointed

I am due for an upgrade from 06 November 2021, when I am doing the upgrade, online to a specific brand and phone, I am told that they can pre-order the phone, that it will take more or less 3 weeks, I then get a reference number, and someone will phone me in 24 hours, I then phoned them, just to find out, that yhat specific phone has been discontinued, and the phone must have been 3 months old, it is the Samsung A52s 5G, then when I am speaking to one of the consultants, they are then trying me, to upgrade to a Vivo phone, I did question that, told them that is a Chinese make, the consultant told me no, it is American, but you google Vivo, what do you get, Chinese, I will not upgrade to a Chinese make phone.

As I did send them an email regarding this, and I did tell them, that they are misleading their clients, when they are doing an upgrade online, regarding this Samsung phone, told them that they must find a solution and not force people to upgrade to a Chinese make phone, did China but shares in Vodacom??????????????no one knows, be careful.

Hopefully they will have a solution and not say that they are sorry for this.

0
Replies (3)
Vodacom
Vodacom's reply11 Nov 2021, 07:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Nov 2021, 14:22
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Regrettably with regards to your query we have also checked with our Warehouse Team and confirmed the Samsung Galaxy A52s 5G Black 128GB is not available in stock and there is no ETA confirmed by the manufacture. 

Apologies for any inconvenience this may have caused,.  Regards  Consumer Website Team 

Best regards,

MC
Marius C's update16 Nov 2021, 20:29
Reviewer Update
Then why do you guys put onna promotion online, if you onew that the specific phone is not in stock, as I did come right last week, as a lady did allow me to upgrade to the Samsung A52s, as I will get it in 72 hours, please, when you guys are running a promotion, please make sure that you have enough stock of that specific phone, and when one does want to upgrade to a specific phone, do not let your consultans brain wash your clients into upgrading to a different phone that you know nothing about, as a consultant tried that with me, he even told me that the make vivonis American, but when I googled it, it showed me Asian, Indian, get your facts straight.

Thank you