RC
Riaan C
1 reviews | Active since Apr 2020
16 Jul 2022, 23:27
Upgrade Desaster
Never Upgrade Your Contract... Wish this was possible, but in today's world your mobile provider is a necessary evil. I upgraded at a VodaShop on Monday, 11th July 2022. When upgrading the store informed me that my contract, a Vodacom RED Premium is no longer available and I had no real choice than upgrading to the Vodacom RED VIP or else I will not be able to continue with my unlimited phone call line. I upgraded and received my "Devices", yes 2 phone for some inexplicable reason but well basically R450 more per month on my contract i guess that's kind of makes sense even thou I really don't need it. Spent R3000 on accessories at the store and left with 2 phones in hand, a charger (Thank You Apple for That Trend), a Samsung S22 Ultra Smart LED cover and a screen protester (That The Store Installed Without Even Asking) for the S22, I took my staff, swallowed the higher price and left, what can we do, I need to be in contact as the business owner (YES this is my Main Business Contact number).
The next morning, Tuesday, 12th July 2022, a lady (Brandy) from the Vodacom Internal Upgrades department contacted me and I explained the situation I had concerning my main contract and what happened. I was told that due to the in store upgrade that was started but still pending they couldn't do anything about that contract's upgrade but I subsequently prosecuted with upgrading my data contract telepathically.
After the call with Vodacom I returned to the store at Mall Of The North where I upgraded the previous day and returned the 2 phones, still in there boxes as well as the stupidly priced screen protester that the store app****. At this time I haven't even received a text from Vodacom that confirmed the upgrade is in process. I requested to speak to the store manager but only the assistant manager was available at the time, an arrogant man that kept on complaining about the fact that the S22 was already opened and that a screen protector is installed that I will not get my money back for, at this time i couldn't have cared about the R600 screen protected as getting out of the contract the store got me in just the savings for the 1st month would pay for that. He told me they will send the request for the upgrade cancellation during the day and I'll be able to get my Vodacom upgrade done. Not very helpful but whatever. Just blame it on COVID, everybody dose.
Went home, started phoning the Vodacom Upgrade & Cancellations Department (Interesting that these two departments are at the same place) on *** / 9 and for the remainder of Tuesday and Wednesday i only managed to get hold of the Customer Care Department after extended holding times. I left messages requesting the Upgrade department to contact me concerning the matter of upgrading my contract but nothing, just got messages that my request is lodged with a reference.
Thursday morning, the 14th of July 2022 i finally got hold of the department but was informed that they can't help due to there systems being off-line and that they will get back to me, ya rite.
Friday, nothing... Saterday morning, 5 days after this story started at 11am my line got canceled, not suspended, canceled, no connection at all, noting, off-line, business has no means of being contacted. This with a fully paid up contract that been on this active telephone line as a contract from 2002 and as a active line for even longer.
Went to the Vodashop at Cycad Centre where I found out that my number is no longer linked to my contract, this is actually the main number that all my other contracts are linked to... When searching on the Vodacom systems it's not even linked to my name anymore. ***.
I really don't know what's going on with Vodacom but service is really going to hell and i dear Shameel Joosub, Vodacom CEO to get in contact as things like this is simply not acceptable, never mind that this is a business that affected or even that I've been a loyal client for 22+ years on the network.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
17 Jul 2022, 16:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2022, 16:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RC
Riaan C's updateReviewer Update
18 Jul 2022, 21:58Feedback About Matter
I can now confirm that my mobile number was completely removed from my profile, a active and main contact for all my related contracts with Vodacom wiped out with the click of a dialog box, no warning at all.
it's now more than 60hours after my initial reporting of the problem on Saturday, 16th of July 2022. Have spent the better part of the day at the regional offices trying to get this sorted out with a very helpful lady, Nobuhle that kept me updated on the alternative communication channels as arranged.
Luckily my number seems to exist again but my mobile device still isn't linking to the network at all. The fallout is the loss of 2 contract with a reasonable financial value due to contractual commitments as set out by client I provide support for.
10secends for some person not following instructions correctly to cause significant financial reprehension and they most likely never even realize that they did this.
As for the replay lefty by the so called "Vodacom Consumer Website Team", ya rite, not even a email confirming that are looking at the problem. Had to again explain the full extent of the problem and the pressing urgency of this matter and as for the VodaShops, i understand why they are there but they are like a bulldog with no teeth, just giving a way for owners to make a buck and when things like this happens they hide behind 24 to 48 hours to get a problem solved.
Will see if my sim links in the morning at as things are currently, all is still offline.
I can now confirm that my mobile number was completely removed from my profile, a active and main contact for all my related contracts with Vodacom wiped out with the click of a dialog box, no warning at all.
it's now more than 60hours after my initial reporting of the problem on Saturday, 16th of July 2022. Have spent the better part of the day at the regional offices trying to get this sorted out with a very helpful lady, Nobuhle that kept me updated on the alternative communication channels as arranged.
Luckily my number seems to exist again but my mobile device still isn't linking to the network at all. The fallout is the loss of 2 contract with a reasonable financial value due to contractual commitments as set out by client I provide support for.
10secends for some person not following instructions correctly to cause significant financial reprehension and they most likely never even realize that they did this.
As for the replay lefty by the so called "Vodacom Consumer Website Team", ya rite, not even a email confirming that are looking at the problem. Had to again explain the full extent of the problem and the pressing urgency of this matter and as for the VodaShops, i understand why they are there but they are like a bulldog with no teeth, just giving a way for owners to make a buck and when things like this happens they hide behind 24 to 48 hours to get a problem solved.
Will see if my sim links in the morning at as things are currently, all is still offline.
RC
Riaan C's update18 Jul 2022, 21:58
Reviewer Update
Feedback About Matter
I can now confirm that my mobile number was completely removed from my profile, a active and main contact for all my related contracts with Vodacom wiped out with the click of a dialog box, no warning at all.
it's now more than 60hours after my initial reporting of the problem on Saturday, 16th of July 2022. Have spent the better part of the day at the regional offices trying to get this sorted out with a very helpful lady, Nobuhle that kept me updated on the alternative communication channels as arranged.
Luckily my number seems to exist again but my mobile device still isn't linking to the network at all. The fallout is the loss of 2 contract with a reasonable financial value due to contractual commitments as set out by client I provide support for.
10secends for some person not following instructions correctly to cause significant financial reprehension and they most likely never even realize that they did this.
As for the replay lefty by the so called "Vodacom Consumer Website Team", ya rite, not even a email confirming that are looking at the problem. Had to again explain the full extent of the problem and the pressing urgency of this matter and as for the VodaShops, i understand why they are there but they are like a bulldog with no teeth, just giving a way for owners to make a buck and when things like this happens they hide behind 24 to 48 hours to get a problem solved.
Will see if my sim links in the morning at as things are currently, all is still offline.
I can now confirm that my mobile number was completely removed from my profile, a active and main contact for all my related contracts with Vodacom wiped out with the click of a dialog box, no warning at all.
it's now more than 60hours after my initial reporting of the problem on Saturday, 16th of July 2022. Have spent the better part of the day at the regional offices trying to get this sorted out with a very helpful lady, Nobuhle that kept me updated on the alternative communication channels as arranged.
Luckily my number seems to exist again but my mobile device still isn't linking to the network at all. The fallout is the loss of 2 contract with a reasonable financial value due to contractual commitments as set out by client I provide support for.
10secends for some person not following instructions correctly to cause significant financial reprehension and they most likely never even realize that they did this.
As for the replay lefty by the so called "Vodacom Consumer Website Team", ya rite, not even a email confirming that are looking at the problem. Had to again explain the full extent of the problem and the pressing urgency of this matter and as for the VodaShops, i understand why they are there but they are like a bulldog with no teeth, just giving a way for owners to make a buck and when things like this happens they hide behind 24 to 48 hours to get a problem solved.
Will see if my sim links in the morning at as things are currently, all is still offline.
Vodacom's replyOfficial
20 Jul 2022, 14:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the line was reactivated and you were assisted with the upgrade reversal. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2022, 14:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the line was reactivated and you were assisted with the upgrade reversal. Regards Consumer Website Team
Best regards,
RC
Riaan C's updateReviewer Update
20 Jul 2022, 14:44The Polokwane Cycad VodaShop assisted with the repair after it was found that even the original sim card was removed from the system and couldn't be reactivated. At about 1PM yesterday the line was reconnected and calls started to come in.
The problem is now sorted but this after meaningful and extended damage was done. This isn't acceptable at all and to be disconnected from the network for 86hours due to a Backoffice error simply isn't going to go away in this manor.
I have also not received any direct communication from Vodacom Admin as per the original friendly request.
I do appreciate that my phone number that I've been paying for, for the past 22years is back in my ownership but it just shows how little the words "Valued Costumers" actually means to large corporates. Your just a cellphone number and a entry in the debate order run.
The problem is now sorted but this after meaningful and extended damage was done. This isn't acceptable at all and to be disconnected from the network for 86hours due to a Backoffice error simply isn't going to go away in this manor.
I have also not received any direct communication from Vodacom Admin as per the original friendly request.
I do appreciate that my phone number that I've been paying for, for the past 22years is back in my ownership but it just shows how little the words "Valued Costumers" actually means to large corporates. Your just a cellphone number and a entry in the debate order run.
RC
Riaan C's update20 Jul 2022, 14:44
Reviewer Update
The Polokwane Cycad VodaShop assisted with the repair after it was found that even the original sim card was removed from the system and couldn't be reactivated. At about 1PM yesterday the line was reconnected and calls started to come in.
The problem is now sorted but this after meaningful and extended damage was done. This isn't acceptable at all and to be disconnected from the network for 86hours due to a Backoffice error simply isn't going to go away in this manor.
I have also not received any direct communication from Vodacom Admin as per the original friendly request.
I do appreciate that my phone number that I've been paying for, for the past 22years is back in my ownership but it just shows how little the words "Valued Costumers" actually means to large corporates. Your just a cellphone number and a entry in the debate order run.
The problem is now sorted but this after meaningful and extended damage was done. This isn't acceptable at all and to be disconnected from the network for 86hours due to a Backoffice error simply isn't going to go away in this manor.
I have also not received any direct communication from Vodacom Admin as per the original friendly request.
I do appreciate that my phone number that I've been paying for, for the past 22years is back in my ownership but it just shows how little the words "Valued Costumers" actually means to large corporates. Your just a cellphone number and a entry in the debate order run.
RC
Riaan C's updateReviewer Update
21 Jul 2022, 11:19Feedback Concerning This Matter (Current Position)
As of the 21st of July 2022 concerning the upgrade and subsequent cancellation of In store upgrade on the 12th and 13th of July 2022.
As mentioned previously Vodacom has subsequently deleted my number and sim card from my current active profile on the 16th of July 2022.
After all the back and forth with the Vodacom regional office as well as the staff at Vodacom Cycad service was restored after a sim swap (NOT A NEW NUMBER OR CONTRACT). This was on the 19th of July 2022 and I was hoping that would be that and I can get a upgrade then done... NOPE...
Last night a deduction for the full contract value was deducted from my bank account. As per the explanation by the Vodacom team this was due to the activation of the new number... ***...? New number??? I've owned this number from the early 2000's nothing new...Why??? and nobody is able to help as the back office team is cant be contacted by the public so, I'm stuck.
My main deduction earlier this month was fully paid, this deduction for last night was fully paid, the stuff purchased is paid - Vodacom has cost me almost R10 000 and this is the service they provide to a very long time contract holder. REALLY???
Reported this last problem to the Vodacom client care and did receive a reference code for this latest matter but ya... 24 to 72 hourst before i can expect any form of feedback. Guys, this is why the communication industry's ratings are where they are.
"Service is a actual thing" and you need to work at it otherwise it's non-serve.
As of the 21st of July 2022 concerning the upgrade and subsequent cancellation of In store upgrade on the 12th and 13th of July 2022.
As mentioned previously Vodacom has subsequently deleted my number and sim card from my current active profile on the 16th of July 2022.
After all the back and forth with the Vodacom regional office as well as the staff at Vodacom Cycad service was restored after a sim swap (NOT A NEW NUMBER OR CONTRACT). This was on the 19th of July 2022 and I was hoping that would be that and I can get a upgrade then done... NOPE...
Last night a deduction for the full contract value was deducted from my bank account. As per the explanation by the Vodacom team this was due to the activation of the new number... ***...? New number??? I've owned this number from the early 2000's nothing new...Why??? and nobody is able to help as the back office team is cant be contacted by the public so, I'm stuck.
My main deduction earlier this month was fully paid, this deduction for last night was fully paid, the stuff purchased is paid - Vodacom has cost me almost R10 000 and this is the service they provide to a very long time contract holder. REALLY???
Reported this last problem to the Vodacom client care and did receive a reference code for this latest matter but ya... 24 to 72 hourst before i can expect any form of feedback. Guys, this is why the communication industry's ratings are where they are.
"Service is a actual thing" and you need to work at it otherwise it's non-serve.
RC
Riaan C's update21 Jul 2022, 11:19
Reviewer Update
Feedback Concerning This Matter (Current Position)
As of the 21st of July 2022 concerning the upgrade and subsequent cancellation of In store upgrade on the 12th and 13th of July 2022.
As mentioned previously Vodacom has subsequently deleted my number and sim card from my current active profile on the 16th of July 2022.
After all the back and forth with the Vodacom regional office as well as the staff at Vodacom Cycad service was restored after a sim swap (NOT A NEW NUMBER OR CONTRACT). This was on the 19th of July 2022 and I was hoping that would be that and I can get a upgrade then done... NOPE...
Last night a deduction for the full contract value was deducted from my bank account. As per the explanation by the Vodacom team this was due to the activation of the new number... ***...? New number??? I've owned this number from the early 2000's nothing new...Why??? and nobody is able to help as the back office team is cant be contacted by the public so, I'm stuck.
My main deduction earlier this month was fully paid, this deduction for last night was fully paid, the stuff purchased is paid - Vodacom has cost me almost R10 000 and this is the service they provide to a very long time contract holder. REALLY???
Reported this last problem to the Vodacom client care and did receive a reference code for this latest matter but ya... 24 to 72 hourst before i can expect any form of feedback. Guys, this is why the communication industry's ratings are where they are.
"Service is a actual thing" and you need to work at it otherwise it's non-serve.
As of the 21st of July 2022 concerning the upgrade and subsequent cancellation of In store upgrade on the 12th and 13th of July 2022.
As mentioned previously Vodacom has subsequently deleted my number and sim card from my current active profile on the 16th of July 2022.
After all the back and forth with the Vodacom regional office as well as the staff at Vodacom Cycad service was restored after a sim swap (NOT A NEW NUMBER OR CONTRACT). This was on the 19th of July 2022 and I was hoping that would be that and I can get a upgrade then done... NOPE...
Last night a deduction for the full contract value was deducted from my bank account. As per the explanation by the Vodacom team this was due to the activation of the new number... ***...? New number??? I've owned this number from the early 2000's nothing new...Why??? and nobody is able to help as the back office team is cant be contacted by the public so, I'm stuck.
My main deduction earlier this month was fully paid, this deduction for last night was fully paid, the stuff purchased is paid - Vodacom has cost me almost R10 000 and this is the service they provide to a very long time contract holder. REALLY???
Reported this last problem to the Vodacom client care and did receive a reference code for this latest matter but ya... 24 to 72 hourst before i can expect any form of feedback. Guys, this is why the communication industry's ratings are where they are.
"Service is a actual thing" and you need to work at it otherwise it's non-serve.
RC
Riaan C's updateReviewer Update
25 Jul 2022, 11:34This is now 2 weeks after the initial matter started.
I have my number back. Went to the VodaShop at Mall Of The North and the store manager informed me that on the Vodacom system at that time it still reflected that the upgrade was done and not reversed (RED VIP and not RED Premium) as well as that the deduction as done on the 20th of July from my account is being reversed or credited.
Also haven't had any one from Vodacom even send a email confirming that the accounts department is attending to the problem.
Really, after 22 years.
I have my number back. Went to the VodaShop at Mall Of The North and the store manager informed me that on the Vodacom system at that time it still reflected that the upgrade was done and not reversed (RED VIP and not RED Premium) as well as that the deduction as done on the 20th of July from my account is being reversed or credited.
Also haven't had any one from Vodacom even send a email confirming that the accounts department is attending to the problem.
Really, after 22 years.
RC
Riaan C's update25 Jul 2022, 11:34
Reviewer Update
This is now 2 weeks after the initial matter started.
I have my number back. Went to the VodaShop at Mall Of The North and the store manager informed me that on the Vodacom system at that time it still reflected that the upgrade was done and not reversed (RED VIP and not RED Premium) as well as that the deduction as done on the 20th of July from my account is being reversed or credited.
Also haven't had any one from Vodacom even send a email confirming that the accounts department is attending to the problem.
Really, after 22 years.
I have my number back. Went to the VodaShop at Mall Of The North and the store manager informed me that on the Vodacom system at that time it still reflected that the upgrade was done and not reversed (RED VIP and not RED Premium) as well as that the deduction as done on the 20th of July from my account is being reversed or credited.
Also haven't had any one from Vodacom even send a email confirming that the accounts department is attending to the problem.
Really, after 22 years.