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Anonymous
1 reviews | Active since Jan 2020
07 Dec 2022, 10:25
UPGRADE DEPT NON FUNCTIONAL
I processed an upgrade and still havent received it. Called last night and Mandla told me she would call back as there is a "problem" with my order. Vodacom you have 24 hours or i will cancel my contract and will not renew after more than 22 years of being a loyal client. Im over your poor customer service
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
07 Dec 2022, 12:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2022, 12:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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Anonymous's updateReviewer Update
07 Dec 2022, 15:34you have 24 hours to sort it out. After that don't bother.
I will go into a store and give written notice to cancel my contracts after more than 20 years.
I am done with bad service from Vodacom! Most days i don't even have signal at my office so you probably wont reach me
I will go into a store and give written notice to cancel my contracts after more than 20 years.
I am done with bad service from Vodacom! Most days i don't even have signal at my office so you probably wont reach me
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Anonymous's update07 Dec 2022, 15:34
Reviewer Update
you have 24 hours to sort it out. After that don't bother.
I will go into a store and give written notice to cancel my contracts after more than 20 years.
I am done with bad service from Vodacom! Most days i don't even have signal at my office so you probably wont reach me
I will go into a store and give written notice to cancel my contracts after more than 20 years.
I am done with bad service from Vodacom! Most days i don't even have signal at my office so you probably wont reach me
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Anonymous's updateReviewer Update
09 Dec 2022, 08:43Thank you Vodacom. You have just reminded me what a clown show you have actually become. You clearly dont need my business so you can cancel my upgrade request thank you. I will be giving you notice and happily moving on.
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Anonymous's update09 Dec 2022, 08:43
Reviewer Update
Thank you Vodacom. You have just reminded me what a clown show you have actually become. You clearly dont need my business so you can cancel my upgrade request thank you. I will be giving you notice and happily moving on.
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Anonymous's updateReviewer Update
12 Dec 2022, 10:26Still no update - time to move on
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Anonymous's update12 Dec 2022, 10:26
Reviewer Update
Still no update - time to move on
Vodacom's replyOfficial
20 Dec 2022, 09:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the order was submitted.
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2022, 09:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the order was submitted.
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Please call ***4 should you require any further assistance. Regards Consumer Website Team
Best regards,
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Anonymous's updateReviewer Update
20 Dec 2022, 10:24No it actually has not been resolved. After many emails and attempted calls i was just not able to resolve the issue.
Your online department does not function at all. I placed an upgrade and a new line was ordered. Then i requested it be cancelled and it was still processed. I refused to accept the delivery from the courier. This has been the most unpleasant and frustrating experience i have ever had from Vodacom. I am tired and do not want to revisit this again!
All this for a contract that quite frankly i cannot use as during working hours we have little or no signal and have been complaining for 2 years with NOTHING being resolved.
Your online department does not function at all. I placed an upgrade and a new line was ordered. Then i requested it be cancelled and it was still processed. I refused to accept the delivery from the courier. This has been the most unpleasant and frustrating experience i have ever had from Vodacom. I am tired and do not want to revisit this again!
All this for a contract that quite frankly i cannot use as during working hours we have little or no signal and have been complaining for 2 years with NOTHING being resolved.
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Anonymous's update20 Dec 2022, 10:24
Reviewer Update
No it actually has not been resolved. After many emails and attempted calls i was just not able to resolve the issue.
Your online department does not function at all. I placed an upgrade and a new line was ordered. Then i requested it be cancelled and it was still processed. I refused to accept the delivery from the courier. This has been the most unpleasant and frustrating experience i have ever had from Vodacom. I am tired and do not want to revisit this again!
All this for a contract that quite frankly i cannot use as during working hours we have little or no signal and have been complaining for 2 years with NOTHING being resolved.
Your online department does not function at all. I placed an upgrade and a new line was ordered. Then i requested it be cancelled and it was still processed. I refused to accept the delivery from the courier. This has been the most unpleasant and frustrating experience i have ever had from Vodacom. I am tired and do not want to revisit this again!
All this for a contract that quite frankly i cannot use as during working hours we have little or no signal and have been complaining for 2 years with NOTHING being resolved.
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Anonymous's updateReviewer Update
20 Dec 2022, 10:26Oh and your facebook chat doesn't function either - all they do is apologise and promise phone calls that NEVER materialize.
The customer care number was continuously looping when you needed to press hash to confirm your number so you just could not get through. Vodacom is falling apart!
You can go look at my call logs how many times i tried to get through to Vodacom - its just a joke really.
The customer care number was continuously looping when you needed to press hash to confirm your number so you just could not get through. Vodacom is falling apart!
You can go look at my call logs how many times i tried to get through to Vodacom - its just a joke really.
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Anonymous's update20 Dec 2022, 10:26
Reviewer Update
Oh and your facebook chat doesn't function either - all they do is apologise and promise phone calls that NEVER materialize.
The customer care number was continuously looping when you needed to press hash to confirm your number so you just could not get through. Vodacom is falling apart!
You can go look at my call logs how many times i tried to get through to Vodacom - its just a joke really.
The customer care number was continuously looping when you needed to press hash to confirm your number so you just could not get through. Vodacom is falling apart!
You can go look at my call logs how many times i tried to get through to Vodacom - its just a joke really.