Upgrade Department Useless

<p>I decided to phone Vodacom to find out if it's possible to upgrade 3 months in advance due to a faulty phone, they agreed it was. I spent 40mins to capture and process the deal with the agent. 3 days later, I follow up with Upgrades department, no deal was loaded. I then asked the agent can I place the order online, which I then did. 4 days later, I follow up with Upgrades department, which then confirmed there's a back-order on the Accessories Pack that was included on the deal. Why not let me know there's an issue? Expectations are created with a next day delivery to your door, and here I'm waiting... Anyway they recommended to reload the order from their side to prevent any further delays which was then done. The next afternoon I tracked my order which then showed that the Address could not be found by RAM Couriers, and that they tried to contact the client but no answer. I phoned RAM and they confirmed that a complete address was not received and the contact number differs from my own cellphone number... How the hell does your cellphone service provider get your number wrong? I phoned Vodacom, gave my address for the 5th time and they apparently sent an e-mail to RAM to correct the error. I phone up RAM a day later, never received any communication from Vodacom. Now still sitting without my upgrade and Vodacom just doesn't seem to care. How difficult can it be? Might be time to change from service provider after 16years. </p>