BI
Bonolo I
1 reviews | Active since Feb 2017
30 Aug 2023, 09:20
Upgrade Department Running a ****.
The upgrades department is running a ****! It has to be a **** because how else would you explain someone clearly stating and emphasising that your contract will end in 2025 and then when you get confirmation of the renewal it states that the contract ends in 2026. And its not the first time this is happening, so we really cant trust any of the Vodacom consultants at this point. You would think the consultants put customers first but nope, they are chasing sales and they will lie just to get it.
Three contracts upgraded and all based on lies and deceit, I want no part of this nonsense. And I will not be upgrading any of my products in the future because of this appalling treatment.
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Replies (1)Vodacom's replyOfficial
30 Aug 2023, 12:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Aug 2023, 12:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
