LM
Lungile M
1 reviews | Active since May 2022
01 Feb 2025, 07:18
Upgrade department promised 600GB in the day and 600GB at night
Was promised 600GB in the day and 600GB at night by your upgrade department with an additional 100GB x 36 months ( including a B535 router ). But i only received 300GB + 100GB. False advertising on your part
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Replies (2)
Vodacom's replyOfficial
01 Feb 2025, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2025, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LM
Lungile M's updateReviewer Update
02 Feb 2025, 12:33Furthermore i can no longer make calls with my main line, truly an inconvenience. 2 upgrades that went completely wrong!!! Please upskill your staff to have the adequate product knowledge to sell your products in future..
LM
Lungile M's update02 Feb 2025, 12:33
Reviewer Update
Furthermore i can no longer make calls with my main line, truly an inconvenience. 2 upgrades that went completely wrong!!! Please upskill your staff to have the adequate product knowledge to sell your products in future..