Upgrade Department - POOR SERVICE!!!

Item: Vodacom
Rating: 1
Author: Franco E

I was delivered a broken iPhone 8, 2 weeks ago. It would not switch on. Now it is impossible for Vodacom to fetch and return the faulty device! The manager of the Upgrades department is ALWAYS unavailable, and the staff do not schedule the pick-up as requested.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

26 Mar 2018, 14:16

Good day??

Thank you for making us aware of your complaint.??

Kindly be advised that a consultant will make contact with you in due course to assist with your query.??

***Please note*** Beware of phishing ****s.??

Vodacom will NOT contact you via Whatsapp to request your personal details.??

Regards,

Vodacom Consumer Website Team

Vodacom's reply26 Mar 2018, 14:16

Official

Good day??

Thank you for making us aware of your complaint.??

Kindly be advised that a consultant will make contact with you in due course to assist with your query.??

***Please note*** Beware of phishing ****s.??

Vodacom will NOT contact you via Whatsapp to request your personal details.??

Regards,

Vodacom Consumer Website Team

Franco E's updateReviewer Update

03 Apr 2018, 10:57

After more than a week since my Hellopeter review, Vodacom still hasn't been able to collect the faulty device. It is still impossible to speak to any person in management to try and resolve this matter. POOR SHOW VODACOM!

Franco E's update03 Apr 2018, 10:57

Reviewer Update

Vodacom's replyOfficial

11 Apr 2018, 08:36

Good day

Once again thank you for your patience.

As per our telephonic interaction the matter has been resolved.

Regards

Kim

Vodacom's reply11 Apr 2018, 08:36

Official

Good day

Once again thank you for your patience.

As per our telephonic interaction the matter has been resolved.

Regards

Kim