WH
Willie H

1 reviews | Active since Oct 2012

01 Aug 2018, 11:43

Upgrade department not honouring their verbal contract

I upgraded my cell phone contract in the first quarter of 2018 and the Upgrades department (telephonically) offered me the phone I wanted with the data bundle I wanted (modified to my requirement at no extra cost for 24 months), which I accepted. 6 months later I am getting half of the data I was promised per month and when I call to try and sort this out they state that that is the contract I signed up for. It is not and I have no recourse but to see if Vodacom will respond if I follow this route. So disappointed.

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2018, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team