1 reviews | Active since Oct 2012
Upgrade department not honouring their verbal contract
I upgraded my cell phone contract in the first quarter of 2018 and the Upgrades department (telephonically) offered me the phone I wanted with the data bundle I wanted (modified to my requirement at no extra cost for 24 months), which I accepted. 6 months later I am getting half of the data I was promised per month and when I call to try and sort this out they state that that is the contract I signed up for. It is not and I have no recourse but to see if Vodacom will respond if I follow this route. So disappointed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
