Upgrade Department Needs an Upgrade

Since my last review, I have not had any issues with Vodacom. I am quite impressed by what they had offered me in terms of a sim-only contract when I wanted to cancel and change to a prepaid one. However, every time I want to upgrade, there's always an issue.

I wanted to upgrade my phone and went through the process and confirmed the order number and everything. I was initially advised that the phone I ordered was in stock and that it was the last one. I received an order number on Tuesday 01 March 2022 and received an SMS confirmation to which address it will be sent. On Wednesday 02 March 2022, I received an SMS saying that they are out of stock which is frustrating as I was told that there was stock and that I got the last one they had. The funny thing is I confirmed my order before my fiance and she somehow is getting her upgrade today (07 March 2022). How fair is that?

The upgrades department needs to do something about the way they handle orders because this is so inconvenient.