Upgrade department mislead me and upgraded while they said it was a gift

Item: Vodacom
Rating: 5
Author: hlakaniphile M

Upgrade department mislead me and gave me a tablet and the lady who called me said it was a free gift, when I tried to cancel my data contract I came to find out it was an upgrade of which I had no idea about. now I am obliged to pay for it yet I do not need it. It was a false sale they just did it to promote their sales. I am not happy at all and I do not need their Tablet

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Dec 2024, 08:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Dec 2024, 08:02

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

hlakaniphile M's updateReviewer Update

18 Dec 2024, 15:50

I Have been promised that they will get back to me within 72 hours, I started with enquiring about this issue as from the 6th till to date they reckon they still escalating this matter, yet they will debit on my pay day. Vodacom have workers who are ****** that are pushing their sales and not considering the damage they cause. No one has ever called. mnxhm I'm not even angry I'm Mad they are full of ****

hlakaniphile M's update18 Dec 2024, 15:50

Reviewer Update