UPGRADE DEPARTMENT IS USELESS

Item: Vodacom
Rating: 1
Author: ESME H

I wont like to complain about a upgrade which was "not professed" but device was send with RAM today for delivery. (NB: I done this upgrade via phone with a consultant)

i did not take the device! i did not sign for anything! i did not receive a reply regarding my query with Vodacom!

i expect NOT to be debited this month for unnecessary things AND I WANT TO CANCEL MY CONTRACT.

AND I HOPE THAT SOMEONE WILL TAKE ME SERIOUS NOW AND CONTACT ME!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 May 2018, 15:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 May 2018, 15:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ESME H's updateReviewer Update

23 May 2018, 14:43

Hi Shad. thank you. i received a call from you last week. i still haven't received a call from Vodacom since???. should i assume that Vodacom doesn't want my business??

ESME H's update23 May 2018, 14:43

Reviewer Update

Hi Shad. thank you. i received a call from you last week. i still haven't received a call from Vodacom since???. should i assume that Vodacom doesn't want my business??