1 reviews | Active since Nov 2018
Upgrade department is such a mess
Vodacom, please assist to resolve the issue, 1) I app**** for the upgrade 8 weeks back, and first time they delivered the phone and the ID number in the vodacom records is wrong (its my old passport number which is expired) and phone was returned to vodacom, 2) I sent the latest ID document and I app**** for the upgrade again, they delivered the phone. And now I see the RAM courier records ID number is wrong, phone returned back to vodacom again 3) Sent ID document again to vodacom to update in RAM courier records and app**** for the upgrade again. Delivered the phone today, (Phone i ordered is Note 9, 128 GB, 8 GB RAM on 24 months contract), but vodacom delivered 6 GB RAM phone and on 30 months contract. Called the vodacom customer care again today and no proper response. This is going on for 8 weeks now, ?????
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts but was unable to reach you. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts but was unable to reach you. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)