Upgrade department in shambles

Good day,

I did an online application early yesterday morning with no hassles at all. I received the confirmation email of the upgrade. I called in to track my order as i did not receive the order number and was advised that i am only due to upgrade at the end of December. This is 100% incorrect as your system advised I am due an Upgrade. I am not waiting until the end of December for this upgrade to be processed. I did the upgrade yesterday and want my device delivered to me asap. I have taken a screenshot of the Vodacom Online system showing "Upgrade Now" which was done however I am being advised only 30 December 2020. I need this fixed or I will cancel all 3 of my contracts with you.