Upgrade Department extremely useles

Item: Vodacom
Rating: 1
Author: Doris N

Doing the upgrade phone call I requested the same allocation as the previous contract and the lady I spoke agreed. But since May I am receiving 30 GB less data. Called upgrade, was transferred to customer service. Nothing happened after that. Called again, was promised that I will receive a call in 24 hours, nothing happened.

Today I call that was logged was closed and I was asked to rate, I gave the lowest rates on all 3 questions.

What I needed them to do was to give me the correct allocation and also assign the 30gb for the previous months.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2021, 06:14

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Aug 2021, 06:14

Official

Doris N's updateReviewer Update

27 Aug 2021, 09:32

Hi there,

Thanks for the feedback,

Yes the consultant do say I would get 60gigs anytime + 50 night owl @R299.

But this is not what I am getting.
I get 30 anytime, 10 video and 50 night.

Please check your facts before I have to consumer protection or ombudsman.

I'm really tired of explaining this facts now.

Doris N's update27 Aug 2021, 09:32

Reviewer Update