Upgrade department

<p>on 24th august i went to newtown branch to upgrade, i received my router after 2 days, after 7 days the router is still not connected. I called the call centrer to resolved this i stayed on the line for 1hour, i waited from being number 10 to being number 1 but then my call get dropped after holding an hour.</p> <p>So now Vodacom what is the point of having call center is no one is online? the branch couldnt help, call center cut my call so now in the next month when there is no money in my account please do not bother with your stupid sms</p> <p> </p>