AW
Angelique W

1 reviews | Active since Feb 2016

06 Jul 2017, 08:58

Upgrade delivery disappointment!!!

<p>I did an online upgrade on the 30th of June 2017. Since then RAM has returned my package to Vodacom - TWICE - due to Vodacom not giving them the correct address. I have already corrected the address with them - which just shows poor service delivery on Vodacoms side. I have requested urgent delivery from them - but they have done absolutely nothing from their side to correct the wrong and deliver my package as soon as possible. I have never been so disappointed in Vodacom. This is terrible service. It makes me reconsider if my next upgrade will be with Vodacom. I would have been impressed if they just actually showed some effort from their side. But nothing. Very disappointing, Vodacom. You will not be recommended by me anymore. </p>

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Jul 2017, 13:48
Official

Hi Angelique

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ

Best regards,