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Johan E

1 reviews | Active since Jul 2014

25 Oct 2017, 08:14

Upgrade Delivery

I recently upgraded using the online upgrade service. I received a confirmation e-mail that my new handset will be delivered. After nothing happened I followed up and was promised that it will be delivered before the end of the week. After two more follow ups and empty promises, I am still without a handset. Why does Vodacom not care about loyal customers?

Unhappy Customer Johan

0
Replies (3)
Vodacom
Vodacom's reply25 Oct 2017, 08:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JE
Johan E's update26 Oct 2017, 11:41
Reviewer Update
More than 24 hours later and no one from Vodacom bothered to follow up. It is very convenient to post a quick canned reply on hellopeter to make the stats looks good, but that is not solving the problem!
Vodacom
Vodacom's reply02 Nov 2017, 16:00
Official

Good day Johan,

This query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,