1 reviews | Active since Apr 2011
<p>I called Vodacom upgrades on 30 March 2017 to upgrade and was confirmed. I receive a invoice via my email and i was also told the upgrade delivery package will be with me within 3 to 5 days.</p> <p> </p> <p>I asked for the upgrade package to be delivered at my home.</p> <p> </p> <p>i receive a call from Vodacom on Monday 3 April 2017 confirming my details again. i was surprised as i thought my order was finalised and my package was on its way to me. So the consultant states that the previous upgrade consultant should have stated that i will be receiving another CONFIRMATION call from upgrades.</p> <p> </p> <p>I was irate as i stayed at home from work to receive the upgrade package. The consultant on Monday 3 April 2017 promised i will get delivery on Tuesday 4 April 2017 without a doubt!</p> <p>I do not go to work on Tuesday awaiting the upgrade package! no package arrives!!!!</p> <p> </p> <p>this is truly disappointing yet again and very frustrating. I called Vodacom Customer Service, they could not provide any answer. I called Upgrades, the line disconnects after the operator answers!!!!!!!</p> <p> </p> <p>I am at home again today awaiting the package!!!! PLEASE CAN I HAVE THE UPGRADE PACKAGE DELIVERED TODAY BEFORE 15H00 PLEASE!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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