1 reviews | Active since Apr 2011
Upgrade delivery
<p>I am so frustrated and livid at Vodacom's service of my upgrade query!!!!! this is my 3rd posting on this platform!!!!</p> <p>so i have various Vodacom team calling (like 4 agents) "tooo many hands spoil the broth???)</p> <p>I called Vodacom's upgrade department (number obtained from Vodacom's website) to deal with my upgrade on 30 March 2017. Great, now i am waiting for my device since today 7 April 2017!! Vodacom wants me to get in touch with their third party outsourced team to sort out my query!!! no, why must i! that is between me and Vodacom and their unprofessional manner in which my upgrade is being handled!! and i am being told that their is no stock on 5 April 2017; i am receiving conflicting messages from various vodacom agents!!! Vodacom service has dropped to junk status in my books!! Vodacom used to be TOPS in my books...not anymore!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
this is truly disappointing that Vodacom has not resolved this issue. I did write to the CEO's office for interventioin and hopefully some amicable agreement regarding my upgrade; but all silent now.
i did receive a call from the agent that initially sent the invoice quote for my combo deal, offering me 1 device at the price of my combo deal!!! really!!!! she did apologise and stated when she signed me up there were stocks and she does not know what went wrong in her system! Vodacom needs to ensure systems and staff are on the same page, literally!!!!!
this is truly disappointing that Vodacom has not resolved this issue. I did write to the CEO's office for interventioin and hopefully some amicable agreement regarding my upgrade; but all silent now.
i did receive a call from the agent that initially sent the invoice quote for my combo deal, offering me 1 device at the price of my combo deal!!! really!!!! she did apologise and stated when she signed me up there were stocks and she does not know what went wrong in her system! Vodacom needs to ensure systems and staff are on the same page, literally!!!!!
this was never resolved and truly disappointing - Vodacom has written me off - where do i take my contract to? which is the BEST Cellular service provider???
this was never resolved and truly disappointing - Vodacom has written me off - where do i take my contract to? which is the BEST Cellular service provider???
Is Vodacom going to provide me with a good deal or some positive closure please? amazing, Vodacom has not bothered to assist with a positive end result ....
Is Vodacom going to provide me with a good deal or some positive closure please? amazing, Vodacom has not bothered to assist with a positive end result ....
*********** and truly disappointing, Vodacom. i did receive an email from a Vodacom agent "As a gesture of goodwill we have loaded 1 GB of data for 6 months on the number ***********." I responded stating i do not want that and i would prefer a nano sim card for my number. I have to pay for the nano sim card at a branch and i thought; we pay so much already and Vodacom can compensate me in this manner! to date, no response!! this is the normal trend of Vodacom it seems, either very very very very delayed response or a response that does not satify the customer needs!
*********** and truly disappointing, Vodacom. i did receive an email from a Vodacom agent "As a gesture of goodwill we have loaded 1 GB of data for 6 months on the number ***********." I responded stating i do not want that and i would prefer a nano sim card for my number. I have to pay for the nano sim card at a branch and i thought; we pay so much already and Vodacom can compensate me in this manner! to date, no response!! this is the normal trend of Vodacom it seems, either very very very very delayed response or a response that does not satify the customer needs!