Upgrade delay and now need to wait even longer due to system because customer service can't do any thing

<p>I app**** online for my upgrade on the 4th August . Today 14th August I called to find out process as I haven’t received any feedback from Vodacom since the 4th. Only for them to tell me they couldn’t get hold of me and now I'll have to wait a week and need to apply again what BS is that . . . they have to wait for the system!!! Surly they could off messaged and or leave a voice mail . . .</p> <p>So now I have to wait another week and even longer after that till delivery </p> <p>So much for the leading service provider if they are dictated by a useless system . . . </p>