Upgrade declined and STILL waiting for feedback!!!

I am still awaiting feedback!!! Please see below.<br> I have been a client of vodacom since I can remember! About a year ago I had and outstanding account due to unforeseen circumstances and made arrangements for payments. The next moment my phone and ipad accounts has been deactivated despite of the arrangements made and i had to pay a large amount and buy new sim cards etc. I waited a few days before my phone was activated again. Then one day someone from vodacom contacted me and told me that I qualify for 2 gig data for my tablet at a discounted price of R109 per month. Now all of a sudden I am unable to upgrade my ipad because apparently that discount was an upgrade without a device which I was never informed about. The person said it is a line upgrade from 1 gig to 2 gig and said nothing about the device!!! Now my iphone is due for an upgrade but apparently because of the payment issue which I made arrangements for more than a year ago, I am unable to upgrade!!! I really think this is unfair and deceiving because I've been a client for so long and the one and only time i made arrangements to pay they do this??? <br> <br> <br> SUPPLIER'S RESPONSE Vodacom Time and Date 14:37:59 | Tue 1 Mar 16