Upgrade Deception

I would like to lodge a formal complaint.

Vodacom Clearwater needs to get their act together. I wish I could have given a zero star review.

I visited the store on Friday the 7th of July and I spoke to a consultant about doing my upgrade. I was looking to purchase the iPhone 14 plus, I was informed by the consultant that they did not have stock on hand but I could perform my upgrade and they would let me know when stock had arrived. I was told that stock would arrive the following Wednesday and that they would contact me to come collect the phone. Vodacom had made no effort to contact me or keep me in the loop as to what was happening with regards to the phone so on said Wednesday I contacted the same consultant to determine what had happened with the receipt of stock and I was informed that the stock had not yet arrived and that he would escalate the issue with his superior, but I was assured that the stock would arrive.

I visited the store again today on Saturday the 15th of July to see what was happening and I was informed by the consultant that the phone has now been discontinued. I fail to believe that between the 7th and 15th of July, the phone was discontinued. You must have known before hand, or your supplier must have. So I am to believe that Vodacom has been lying to me because I was told that an order for new stock of the phone had been placed with the supplier but how can an order be placed for stock that is supposedly discontinued? A supplier would not allow for such and therefore I can conclude that no such order had been placed and that I had been **** to.

I sought to do my upgrade as soon as the July catalog had come out, the special offered for the phone was thus a brand new special, so now why are you guys promoting new specials for phones that are discontinued? Do you seek to deceive your customers? Are you more concerned with making sales than you are with actually providing a quality service? Because that's what's happening. Again, Vodacom made no effort to contact me to let me know that the phone had been discontinued even though I was assured that they would contact me. I was just expected to chase after you people to find answers. I have now been told that I will need to pick a different upgrade and that Vodacom is sorry but your apology means nothing to me.

The upgrade was for ***. You can contact *** with a sufficient and appropriate plan to rectify this issue. I'm not just going to accept your cheap and meaningless "sorry" and then pick another phone. Even if the phone has been discontinued, the arrangement was entered into prior to that. Someone needs to be held accountable, you created an expectation and I expect you to hold up your end of the agreement.

Your competitors have become far more appealing which is sad to say as I've been a loyal customer for over ten years but I am now being driven away by your appalling lack of professionalism and transparency. I expect Vodacom to rectify this issue before legal action is pursued. I'm not going to sit quietly whilst your brand happily allows incompetence and negligence to impact your customers.