Upgrade debacle again or should I say pending.

I have to say that after nearly three weeks, there is still no resolution to this upgrade issue with Vodacom. I am extremely frustrated and disappointed with the level of service I have received.

I have spent the entire week calling for updates, only to be passed from one consultant to another with no clear answers. I have been told the phone is discontinued, that the colour is unavailable, and repeatedly that it is pending validation. I was even contacted by someone from HelloPeter on Vodacom’s side who said he would investigate and call me back, but that was on Tuesday and I have still heard nothing.

This is unacceptable service. I requested that the order be cancelled so the upgrade could be redone, especially since the phone is supposedly discontinued, but that has also not been actioned. I am spending my own airtime and money trying to get answers from consultants who are unable to assist, while managers refuse to speak directly and instead offer excuses with empty promises of callbacks.

It is now 02/04/2026, and this upgrade was done on the 16th of March. This entire experience has been incredibly disappointing.