SD
Sharon D

1 reviews | Active since Jun 2011

30 Aug 2016, 09:10

Upgrade deal not honoured

<p>I upgraded my package on the 28 June 2016 and subsequently received the phone and Top Dog voucher as advertised, but never the 5gig once-off data as quoted and advertised as part of the deal. I have phoned Vodacom, live chatted, e-mailed (customer care and upgrades) but no-one has been able to assist me. It is 30 August 2016 already and nobody has bothered to respond . Look, I pay my bill every month, can somebody please just allocate the data. I am so sick and tired of this bad service, I was promised a reference number will be sms'ed to me as the "back office" will be dealing with such a request. Went to a branch too, but they referred me to call customer care.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2016, 09:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team