1 reviews | Active since Jun 2011
Upgrade deal not honoured
<p>I upgraded my package on the 28 June 2016 and subsequently received the phone and Top Dog voucher as advertised, but never the 5gig once-off data as quoted and advertised as part of the deal. I have phoned Vodacom, live chatted, e-mailed (customer care and upgrades) but no-one has been able to assist me. It is 30 August 2016 already and nobody has bothered to respond . Look, I pay my bill every month, can somebody please just allocate the data. I am so sick and tired of this bad service, I was promised a reference number will be sms'ed to me as the "back office" will be dealing with such a request. Went to a branch too, but they referred me to call customer care.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
