Upgrade Deal Match

<p>I was presently surprised that Vodacom will potentially match an MTN offer on the new Iphone 7. I was advised such request would be escalated and feedback would be provided within 48hrs. After 48hrs including a weekend had come and gone, I called ********** where of course no record is maintained of any deal match request. They advised that a second request would be made and again more than 4 days have passed with no feedback.</p> <p> </p> <p>Today I called ********** four times. 2 out 4 calls were dropped and then other two agents left me on hold for nearly 30 min each. Not one agent bothers to phone me back and assist with my query... POOR SERVICE!</p> <p> </p> <p>Vodacom system does not allow for deal match requests to be recorded??</p> <p> </p> <p>I trust a team leader / manager can call me back with a deal match answer and can make an immediate decision. I'm a Vodacom customer for nearly 16 years and on a SMART L Package... time for another network?</p> <p> </p> <p>Alex </p>