Upgrade date messup
Your social media consultant Desmond dropped the phone and me and sent me a message to say query resolved. we never finalized the query and you dropped the phone on me. You first put me on mute then hung up. Im very upset about this discrepancy. All I want to know is why my upgrade date has changed from April to August. And the sales team said I can upgrade a month before and you said 5 months prior?
I don’t even know where you getting this May 2020 because your website says August 2019 when it was April 2019 before. This all happened when I migrated my package in 2018 October. When I queried the date change they simple manipulated the dates to August 2019, without checking properly. I have been a loyal customer since 2008 on contract and do not deserve this treatment and discrepancies.
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Replies (5)
Vodacom's replyOfficial
20 Feb 2019, 13:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2019, 13:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Feb 2019, 14:29Dear Ayanda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were already contacted by Desmond and the feedback has been provided. Your upgrade date is May 2020 which is 5 months before your contract termination date of 30th October 2020.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were already contacted by Desmond and the feedback has been provided. Your upgrade date is May 2020 which is 5 months before your contract termination date of 30th October 2020.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2019, 14:29
Official
Dear Ayanda,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were already contacted by Desmond and the feedback has been provided. Your upgrade date is May 2020 which is 5 months before your contract termination date of 30th October 2020.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were already contacted by Desmond and the feedback has been provided. Your upgrade date is May 2020 which is 5 months before your contract termination date of 30th October 2020.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
20 Feb 2019, 14:44You really havent read my message to understand. this is after I have spoken to Desmond and he dropped the call on me before resolving my issue. Which is written above. Kindly read my message and respond after reading it. I have not received an answer as to why my upgrade date moved from April 2019 to August 2019. the information you are providing me here is incorrent I am not due for an upgrade in 2020. I am really frustrated, what kind of company are you running there?
's update20 Feb 2019, 14:44
Reviewer Update
You really havent read my message to understand. this is after I have spoken to Desmond and he dropped the call on me before resolving my issue. Which is written above. Kindly read my message and respond after reading it. I have not received an answer as to why my upgrade date moved from April 2019 to August 2019. the information you are providing me here is incorrent I am not due for an upgrade in 2020. I am really frustrated, what kind of company are you running there?
's updateReviewer Update
20 Feb 2019, 14:46By the way this is from your website as of 1 min ago. so tell me what are you talking about?
's update20 Feb 2019, 14:46
Reviewer Update
By the way this is from your website as of 1 min ago. so tell me what are you talking about?
's updateReviewer Update
20 Feb 2019, 15:45its not thats not good enough for me. My contract end date shouldn't be October 2020. And you haven’t answered why my dates are different as per screenshot above. And you better not go on your system and manipulate my data. Why did you change my upgrade date when I queried it. Also you website says I am dure for an upgrade in aug 2019. Why does your website say I started my contract in 29 October 2018, what upgrade did i do in 2018? You really not answering my questions here. I DEMAND ANSWERs. I have proof of everything Im saying above the upgrade date discrepencies, I am not just sucking my thumb.
's update20 Feb 2019, 15:45
Reviewer Update
its not thats not good enough for me. My contract end date shouldn't be October 2020. And you haven’t answered why my dates are different as per screenshot above. And you better not go on your system and manipulate my data. Why did you change my upgrade date when I queried it. Also you website says I am dure for an upgrade in aug 2019. Why does your website say I started my contract in 29 October 2018, what upgrade did i do in 2018? You really not answering my questions here. I DEMAND ANSWERs. I have proof of everything Im saying above the upgrade date discrepencies, I am not just sucking my thumb.