Upgrade Date / End Contract Date

Where to begin...

How can a mobile company (Vodacom Group Limited and Subsidaries) bombard you with upgrade sms'e, telling you that you are eligible for a contract upgrade, and once you do, they bill you for 2 handsets?! This is absolutely ridiculous!

Once you start questioning your latest bill, the customer care agent informs you that upgraded in your 22nd month of your contract and that you will pay for both handsets for the next 2 months! Another ridiculous point / argument, I'M NOT USING 2 CELLPHONES AT THE SAME TIME, ONLY ONE! She also informed me that it's the consultants fault in the Vodacom shop that she didn't inform me about this little fact! Again, I do not agree! It's your fault Vodacom, you should train your staff properly and inform your valued customers!