EL
Ernst L
1 reviews | Active since Nov 2016
15 Nov 2017, 15:45
Upgrade date
Hi,
This is the 3rd review i’m writing that includes the same complaint.
I upgraded on the first of May 2016 that means that i should be upgrading on the 1st of May 2018 but thats not the case, according to vodacom.
When i upgraded in May 2016 the wrong deal was loaded (not my mistake) and it was a struggle to get it sorted out. The end of September 2016 they resolved the issue and sent me the new contract. Now according to vodacom i can only upgrade end of septemebr 2018.
I think that it is very inacceptable that i have to pay a what is supposed to be a 24 month contract for 28 months.
Is there anyone that can please help me with this matter?
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Nov 2017, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2017, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2017, 14:31Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2017, 14:31
Official
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Nov 2017, 14:49Dear Mr Louw
As per our telephone conversation the matter has been resolved.
Have a Lovely Day Further,
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Nov 2017, 14:49
Official
Dear Mr Louw
As per our telephone conversation the matter has been resolved.
Have a Lovely Day Further,
Regards,
Vodacom Consumer Website Team
Best regards,
EL
Ernst L's updateReviewer Update
20 Nov 2017, 13:31Hi, i have just checked and the problem has not been rectified yet! My contract end date is 1st of may 2018 but my contract upgrade date shows 20June 2018...that cant be right? When i was checking this online i got an sms from vodacom stating that i can upgrade my contract on 20 may 2016!! Something is obviously wrong
EL
Ernst L's update20 Nov 2017, 13:31
Reviewer Update
Hi, i have just checked and the problem has not been rectified yet! My contract end date is 1st of may 2018 but my contract upgrade date shows 20June 2018...that cant be right? When i was checking this online i got an sms from vodacom stating that i can upgrade my contract on 20 may 2016!! Something is obviously wrong