CG
Carl G
1 reviews | Active since Dec 2015
15 Apr 2016, 14:26
Upgrade Data
So took out an upgrade for S7 Edge last month and got promised the bundle thats on offer. VR Headset, wireless charger and 6gb data (2gb x 3 months).<br> <br> Upgrade only activated 1st April. Got all my other gear as agreed. Only to realise that i still havent gotten my data.<br> <br> 6 calls to the upgrade department. 50min on hold each time. To find out whats happening.<br> <br> Data is loaded on my account but not activated. Nobody can explain why. Thursdays call was never logged. Friday ticket (Ref: ***) was logged and promised 48hr turnaround. Called Thursday (Ref: 1-***2) to find out whats happening. Ticket is still open.<br> <br> Been promised call backs and nothing. Call again today and the team leader is not in....<br> <br> As far as im concerned, this is breach of contract as what was agreed. Now I have to buy data too.<br> <br> Unacceptable service!!!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Apr 2016, 15:06Hello CarlGrunsell,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Apr 2016, 15:06
Official
Hello CarlGrunsell,
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Best regards,
CG
Carl G's updateReviewer Update
23 May 2016, 11:31So today 23/05/2016 this is still not resolved.
Fantastic service
CG
Carl G's update23 May 2016, 11:31
Reviewer Update
So today 23/05/2016 this is still not resolved.
Fantastic service
CG
Carl G's updateReviewer Update
23 May 2016, 11:33Cell-u-City blaming Vodacom and Vodacom blaming Cell-u-City.
This is a legal contract agreed by both parties. Vodacom is in breach. Must I take this through to Ombudsmen to get this sorted? Or just stop payment as im paying for something that im not getting?
CG
Carl G's update23 May 2016, 11:33
Reviewer Update
Cell-u-City blaming Vodacom and Vodacom blaming Cell-u-City.
This is a legal contract agreed by both parties. Vodacom is in breach. Must I take this through to Ombudsmen to get this sorted? Or just stop payment as im paying for something that im not getting?