Upgrade created a new number and now Vodacom cannot help

Item: Vodacom
Rating: 1
Author: Edith I

I upgraded on Black Friday with a great new deal. When phoning Vodacom they advised me that a new contract was created. They further advised me that they cannot do anything to assist with this. I now need to cancel my great deal or pay for 2 contracts.

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Replies (1)

Vodacom's replyOfficial

01 Dec 2020, 09:01

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Dec 2020, 09:01

Official