BK
Bonnie K
1 reviews | Active since Apr 2013
28 May 2023, 07:57
Upgrade costs
Not impressed!! Be careful when upgrading, because what you are supposed to get the month of upgrade is not what is expected, then additional costs are incurred.
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Replies (2)
Vodacom's replyOfficial
28 May 2023, 08:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2023, 08:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2023, 15:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you called Customer Care who advised regarding the billing. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2023, 15:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you called Customer Care who advised regarding the billing. Regards Consumer Website Team
Best regards,