LR
Lebogang R

1 reviews | Active since Jan 2021

15 Jan 2021, 08:21

Upgrade contract with misleading information

<div>I am not happy with vodacom upgrade center as they gave me wrong information that was misleading. I was due for a upgrade and when I spoke to the sales lady that was helping me over the phone to do an upgrade she gave me false information. I kindly asked he if they will b charging me for 2 devices in my upcoming month and she said to me NO vodacom won't charge you for 2 device as you will be finishing paying of your old device in January and only in February I would be charged for the second device. All of a sudden on my statement it shows that I will be charged both devices this month. I called them twice they keep saying we send and email to the supervisor and the supervisor will get back to you. It's been a week and no one has called me with the recordings. I am so furious and not happy at all with the misleading information I got... They need to step up and come to the party. </div>

0
Replies (1)
Vodacom
Vodacom's reply15 Jan 2021, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team