NS
Nishlan S
1 reviews | Active since Sept 2013
16 May 2019, 08:33
Upgrade contract not completely honoured
I recently upgraded my contract and have been constantly contact with there after care service as i did not recieve the bluetooth ear phones as per the confirmation i recieved in terms of the package i accepted via sms and it has now been almost 3 months later and now i am still awaiting on resolution off this or cancellation of the upgrade to be done. How do you offer a package to a customer but don't deliver on the agreement really unacceptable
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Vodacom's replyOfficial
16 May 2019, 09:25 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2019, 09:25
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
NS
Nishlan S's updateReviewer Update
29 May 2019, 11:27Hi
I am still awaiting on a call from your cancellations teams as i want to cancel the upgrade i am not happy with the overall experience as a promise was made that i would get a call last week and thus far no call recieved
I am still awaiting on a call from your cancellations teams as i want to cancel the upgrade i am not happy with the overall experience as a promise was made that i would get a call last week and thus far no call recieved
NS
Nishlan S's update29 May 2019, 11:27
Reviewer Update
Hi
I am still awaiting on a call from your cancellations teams as i want to cancel the upgrade i am not happy with the overall experience as a promise was made that i would get a call last week and thus far no call recieved
I am still awaiting on a call from your cancellations teams as i want to cancel the upgrade i am not happy with the overall experience as a promise was made that i would get a call last week and thus far no call recieved