Upgrade contract dispute with DISHONEST Vodacom - They REFUSE to give me what they PROMISED!!

<p>Ref no: V0S0UM</p> <p>My wife and I were browsing the Vodacom online website store on 14 November 2016 when I came across an upgrade for my cellphone that I was interested in.</p> <p>My cell no: ********** </p> <p>The upgrade details were as follows:</p> <p>Sony Xperia XA<br />Flexi 200 @ a cost of R249 pm X 24 months</p> <p>I processed the upgrade online where I received an email from Vodacom confirming the upgrade - I have a screenshot saved of the confirmation which I can always print and email to Vodacom.</p> <p>I also received another message from Vodacom telling me that an agent will call me shortly to confirm the upgrade.</p> <p>The following is a copy of the message I received from Vodacom:</p> <p>Hello Yusuf,<br />We have received your request for an upgrade deal and your reference number is V0S0UM<br />A Call Centre agent will contact you within 24 hours to complete your new deal request.<br />If you don't hear from us within the next 24 hours, please call ********** 4, FREE from a Vodacom cellphone.<br />The Vodacom Online team<br />Vodacom</p> <p>I hadn't received a call a day later so I decided to give Vodacom a call. The lady tells me that the contract I app**** for is at a cost of R299 pm and not R249 as was stated on the website.</p> <p>She refuses to process the contract at the cost of R249 even though I have PROOF OF SUCH A CONFIRMATION!</p> <p>Surely if Vodacom confirmed the package and price with me, they are LEGALLY BOUND to give it to me at that price!</p> <p>This is not the attitude I had expected from a service provider I have been loyal to for so many years.</p> <p>Twice during my calls at the Call centre I was promised that the agents superiors and managers would call me to sort this out - I have not heard from a single manager. I have used social media as a tool to try to get hold of them - no response. I have emailed as well, but have not received any feedback!!</p> <p>This is infuriating and disappointing. I am tempted to cancel my contract and seek better service from another service provider.</p> <p>It is my hope that Vodacom will redeem itself in my eyes and simply give me what was promised at the price that was confirmed to me.</p> <p>Hoping this issue would be resolved soon.</p> <p>Thank you</p> <p>Yusuf Karodia<br /> ********** / ********** </p>