Upgrade Contract Cancelled

I did an upgrade on the 22 November 2023 and even received a quotation via email (Quotation No: ***). The router was not delivered by 24 November 2023 so I called the upgrades department that afternoon to reschedule the delivery for 13 December 2023, when I am back from holiday. The consultant did not advise me that I cannot reschedule the delivery, but instead said it will be done.

I called the upgrades department on 12 December 2023 to see if all was in order with the delivery for the 13th and was informed that my contract was cancelled. It was cancelled without my knowledge, not even an email. I asked to speak to the manager at the upgrades department, Bashir Toffie. I explained the situation and that I was not impressed with the service that I am receiving, and this is unacceptable. He did not seem interested. I also told him to listen to the recording on 22 November 2023 when the upgrade contract was taken.

He told me that he will get the contract unlocked (it was a black Friday deal) and get back to me in 24 hours, till date I did not receive any feedback from him neither has he sent me a copy of the recording which I have requested.

I also sent an email on 15 December 2023 to *** and *** I received a response mail that the process will be actioned in 24 hours and these reference numbers Ref: EC-1MI7-28TM21 and *** Till date no further action.

Very disappointed at the unprofessional service received from Vodacom.