HK
HLOBISILE K

1 reviews | Active since Dec 2017

21 Dec 2017, 11:22

Upgrade conformation department

Well i tried to upgrade my phone online and never got a call back so this lovely lady for cancellation ends up helping me with the phone now my issue is the conformation department they do not respond so I can get the phone released and it the festive season need to travel home I have no idea when will I get this phone and from who anymore.

0
Replies (2)
Vodacom
Vodacom's reply21 Dec 2017, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Dec 2017, 13:32
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS