SM
Sweetness M
1 reviews | Active since Mar 2017
12 Aug 2020, 12:30
Upgrade confirmation not done
I did an upgrade with Vodacom 7 days ago, someone was supposed to call and confirm my order, a consultant called me once, told me they are having network problems but never called me back again. I fully understand that they may b short staffed because of the COVID but 7 days is ridiculous just to confirm an order. With my son home schooling he urgently needs this devise, when I call Vodacom they keep promising me a call back but no one ever calls me. I've been Vodacom's loyal customer for years and I am very disappointed.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Aug 2020, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Sweetness M's updateReviewer Update
13 Aug 2020, 08:51This is exactly the reply I have been getting from Vodacom every time I call them, 8 days later still no one has called me back, it's ridiculous.
SM
Sweetness M's update13 Aug 2020, 08:51
Reviewer Update
This is exactly the reply I have been getting from Vodacom every time I call them, 8 days later still no one has called me back, it's ridiculous.
SM
Sweetness M's updateReviewer Update
17 Aug 2020, 10:52I am still awaiting for a call for confirmation from Vodacom
SM
Sweetness M's update17 Aug 2020, 10:52
Reviewer Update
I am still awaiting for a call for confirmation from Vodacom
Vodacom's replyOfficial
18 Aug 2020, 15:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2020, 15:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,