Upgrade / confirmation department is useless

Vodacom o Vodacom.

I hereby wish to formally inform you that your upgrades department and contract confirmation department is utterly useless!!!

Contract was upgraded last week, I received a sms to confirm that I want to upgrade, and I rep**** 1 - yes.

To date I havent received a call from the confirmation department, and yesterday I phoned again, and I was promised that I will be phoned today before 11. Well, since 11 I have phone 3 times again, last one promised that I will be phoned in the next 10 minutes...That has also passed.

This is completely unacceptable and utterly useless service. Whats the point of upgrading via phone / internet, completing the upgrade and the somebody needs to phone me to confirm upgrade, but it never happens. I couldve gone in store, had my new phone and been happy a week ago!!!

This better be resolved before close of business today...