Upgrade conditions not met
<p>Clearly Vodacom do not take care of their loyal customers. I've upgraded 3 of contracts in February this year, with certain terms and conditions agreed. Now I find my invoices and the allocation of my plans not even close to what was agreed. I've logged calls and I was suppose to be called back with feedback after they would investigate and listen to the original conversations, and yes NOBODY phoned back. I phoned again and NOTHING. They do not even phone back. Its is shocking, misleading and unacceptable. Vodacom you don't have any platform to lodge complains on your web site or even any number to phone - DO you EVEN CARE?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom did contact me to address the matter, the consultant who responded to the complain a
"Mr R Maart" was very professional and efficient. He establised the problem and solved it without delay. Such a breath of fresh air - in comparason to his other collegues that was suppose to solve the problem. I wish Vodacom would employ more people like him.
Vodacom did contact me to address the matter, the consultant who responded to the complain a
"Mr R Maart" was very professional and efficient. He establised the problem and solved it without delay. Such a breath of fresh air - in comparason to his other collegues that was suppose to solve the problem. I wish Vodacom would employ more people like him.
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
R. Maart
Good day,
As per our e-mail communication, this query has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
R. Maart