Upgrade complaint Vodacom Direct online.

Up until now I still haven't received any positive feedback from Vodacom,and my bill still reflect on an amount of R2049. And as you can see base on the reference below,the case is close without informing me of nothing,after I had requested for the voice recording of that upgrade on the day of 25/06/2023. Nobody have yet tried to call me or made contact with me in regards to my matter.