RR
Romeo R
1 reviews | Active since Jul 2024
03 Jul 2024, 10:05
Upgrade complaint Vodacom Direct online.
Last year around this time I had a upgrade on my contract with Vodacom Direct online,and what makes it frustrated is that the sales consultant who assisted me never explained to me A,B and C what might happen if this has to happen,and know I am sitting with that problem and after sending them emails they still haven't come back to me with positive feedback. So know I am sitting with a bill of R2100 for month end of July 2024
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 Jul 2024, 10:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jul 2024, 10:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RR
Romeo R's updateReviewer Update
04 Jul 2024, 17:34Good afternoon.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
RR
Romeo R's update04 Jul 2024, 17:34
Reviewer Update
Good afternoon.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
RR
Romeo R's updateReviewer Update
05 Jul 2024, 16:50Still waiting for a feedback.
RR
Romeo R's update05 Jul 2024, 16:50
Reviewer Update
Still waiting for a feedback.
RR
Romeo R's updateReviewer Update
05 Jul 2024, 16:58Good afternoon.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
RR
Romeo R's update05 Jul 2024, 16:58
Reviewer Update
Good afternoon.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
To whom it May concern.
I have received this sms today,please inform me what you mean by this sms. Find sms below.
Dear Vodacom Customer. Your service ticket with reference number EC-1TTR-1NYN13 has been closed. Thank you Vodacom.
RR
Romeo R's updateReviewer Update
05 Jul 2024, 17:05So how do you close a complaint without even consulting with the client,and I haven't even received any feedback from them after sending emails and calling them. It is one switch board to another and Tobi on top of that,how do I even speaking to a program robot. I need the recording of that sale on the 25/06/2023
I didn't even received a mail or a call from them to tell me what was the outcome of my complaint. Instead I received a sms that tells me that the case is close just like that.
I didn't even received a mail or a call from them to tell me what was the outcome of my complaint. Instead I received a sms that tells me that the case is close just like that.
RR
Romeo R's update05 Jul 2024, 17:05
Reviewer Update
So how do you close a complaint without even consulting with the client,and I haven't even received any feedback from them after sending emails and calling them. It is one switch board to another and Tobi on top of that,how do I even speaking to a program robot. I need the recording of that sale on the 25/06/2023
I didn't even received a mail or a call from them to tell me what was the outcome of my complaint. Instead I received a sms that tells me that the case is close just like that.
I didn't even received a mail or a call from them to tell me what was the outcome of my complaint. Instead I received a sms that tells me that the case is close just like that.