Upgrade complaint.

Item: Vodacom
Rating: 1
Author: Wilma N

After almost 15 years of being a loyal client to Vodacom.

I have to struggle to get assistance with an upgrade...

When you go in to the store you are advised they don't have stock you need to do your upgrade via their online services.

When you contact their online services your wait an half an hour and more for someone to answer the call and then no assistance can be provided.

I processed my upgrade on 1 April 2021 and is still waiting for a some or other SOMEONE to release my order but no one can tell me who that someone is or how long I still need to wait for my call to confirm and release my order. But yet delivery is 3-5 days after order is placed.

I am very disgusted in this service... and everything is blamed on our dear friend Covid.... no one is taking responsibility for the bad service delivery they are giving its all Mr. Covid's Fault.

I think its time to make a change in service providers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

09 Apr 2021, 18:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Apr 2021, 18:54

Official

Wilma N's updateReviewer Update

12 Apr 2021, 08:36

A standard reply to all vodacom complaints but to date no consultant made contact with me. I placed my order on 1 April and was promised delivery within 3 - 5 days... Pathetic service...

Wilma N's update12 Apr 2021, 08:36

Reviewer Update

A standard reply to all vodacom complaints but to date no consultant made contact with me. I placed my order on 1 April and was promised delivery within 3 - 5 days... Pathetic service...