Upgrade complaint
<p>I have upgraded 2 of my lines in January. This morning Vodacom deducted the previous package along with the new package deals from my account. I have confirmed with them when upgrading the old package discontinue automatically. So a 24 month contract will now be a 26 month contract. i want to be refunded for the incorrect amount deducted from my account as this was not the agreement i had. When going to the Vodashop they could not assist me with this query last week. I regret ever taken out a contact with Vodacom and even upgrading as their service is disgraceful.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dar Client
We would like to apologise for the delay and any inconvenience caused.
The credit was created and once approved it will reflect in the Vodacom account, reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team
Dar Client
We would like to apologise for the delay and any inconvenience caused.
The credit was created and once approved it will reflect in the Vodacom account, reducing the balance.
Kind regards
RJ
Vodacom Consumer Website Team