Upgrade Complaint

<p>I have been trying for 3 days to do my upgrade online. Each time I received an error and each time I contacted the online department. Only to be told that there is a system error and someone will phone me back. I was told this twice. No one phoned me back. I gave up and I went in to the Vodacom store to do the upgrade. While there I was told an order had been processed for an Iphone 6. No one contacted me to confirm this. I phoned straight away to cancel the order which they told me would take 5 - 14 working days!! I said this was unacceptable as no one had phoned to confirm this order with me at all. Once I was off the phone the consultant at the Vodacom shop actually told me I was being **** to. That the order can be cancelled with immediate effect!! I phone Vodacom online straight away only to be told someone would phone me back.</p> <p> </p> <p>I am still waiting. The service from online has been shocking. At this stage I am thinking of moving to another provider all together.</p>