Upgrade Complaint

<p>Late December 2016 I've upgraded online. With Check out - I've requested that i needed the Vodacom Insurance.</p> <p> </p> <p>i have not received any confirmation.</p> <p>29th of December - i went to Videotronic ( our local Vodacom store), the status were still pending.</p> <p> </p> <p>I've been away on Holiday and on my return the 2nd Of january - the couriers arrived at my house with the phone.</p> <p>( still no confirmation received)</p> <p> </p> <p>when i phoned 082 111 - there was still no record of the upgrade</p> <p>and no sim swop recorded - i had to go and have the Sim card cut to fit in the Iphone.</p> <p> </p> <p>On Monday 9 January - the phone fell by accident - the screen shattered in ********** pieces.</p> <p> </p> <p>i phoned again 082 111 - i was informed to go to the nearest Vodacom store</p> <p> </p> <p>i Went to Video tronic - there is no record of the Iphone</p> <p> </p> <p>i have sent 2 emails to ********** - to date no reply - but the emails were acknowledged.</p> <p> </p> <p>Thursday ( 19 January, a consultant phoned me to do the upgrade - but i explained to him - then all of a sudden he could see the upgrade was no longer available!)</p> <p> </p> <p>Could someone please get back to me soonest, as I'm sitting with this phone and would like to send it in for repairs and would like the insurance sorted out please...</p> <p> </p> <p>i cant keep phoning 082 111 and hold longer than 30 mins!</p> <p> </p> <p>Thank you</p> <p>Rene Griesel</p> <p>***</p> <p> </p>