Upgrade charges differ from actual charges

<p>I have tried on several occasions to speak to a call centre person for assistance…..need I say more. I have 3 accounts with Vodacom but the main account is out of hand. When I decided to upgrade with Vodacom in Dec, I did my homework & made triple sure the package I took will be affordable. Every time I upgrade there is always a problem, I have come to the conclusion that upgrading is always to the detriment of the client. Going forward upgrading will not be an option. I have a Smart More Data 2GB & Sony Experia handset. I upgrade directly with Vodacom and as I spoke to the consultant I had your website open in front of me to ensure we are talking the same langues. I was quote R271.23/handset & R306.14/contract. BUT Apr I was charged R228.50 & May R442.70 for Content Service!!!!! I was unable to obtain my Feb/Mar account due to call centre agents no willing to help, so there were also charges on. I can’t afford an account of R1400 – R1500/pm. My normal spend last year was R800. If it means I have to hand back all three accounts & you blacklist me so be it. I just can’t afford to pay charges that I was not quote for.</p> <p> </p>