Upgrade Charges

<p>At the end of February 2017, I was looking on Vodacom webpage to see when our kids phones could be upgraded and what would be available to them. A pop-up chat opened but and I continued speaking to a gentlemen online as the upgrade. He advised that I could contact him on the 1st of March 2017 to do the necessary upgrades. On the 1st of March 2017 I send an e-mail to the gentelman in question and asked for his assistance. subsequent to that there was also various telephone calls. Never was I advised that an admin fee would be payable or billed to our account. </p>