upgrade charge
<p>I wanted an upgrade done on my vodacom account. the end of my contract was29 november 2016. i know i can upgrade earlywithin 30 days. so i called call centre from within the 30 days and everytime i was told to wait till the 29 november 2016. i end going to the store on the 29 november unfortunately i had forgeten my i.d and missed the upgrade because it would outside the window period. i feel i was **** to by the call center and not helped at all by them. i repeatedly asked to be assisted and kept on being transfered to an unhelpfull upgrade team. 4 times i tried 4 times i failed. the 5th time i tried they had system issues which forced me to go to a store. i am a sales person i have time to waist on a que in a store hence i heavely re**** on call center. i do not understand why i was charged an upgrade fee when others did not do their jobs.</p>
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Vodacom's replyOfficial
29 Dec 2016, 08:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2016, 08:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
16 Jan 2017, 17:24The agent who was supposed to assist me called through a call center number her line not clear and it was a voicemail left on the 03 january i thought she send me an email or contact details to help resolve my query clearly she was just going through her to do list and was chasing target. I do not know what to do. help me vodacom
's update16 Jan 2017, 17:24
Reviewer Update
The agent who was supposed to assist me called through a call center number her line not clear and it was a voicemail left on the 03 january i thought she send me an email or contact details to help resolve my query clearly she was just going through her to do list and was chasing target. I do not know what to do. help me vodacom