Upgrade chaos

<p>I did an upgrade online. When I phoned in to see the status of my order I was told the item was in stock and someone would call to arrange delivery. I called the next day and was told item out of stock and they don't know when or if they will get it in. I called again the next day to see the status and was told the upgrade was cancelled and nobody knows why. I the went into a store to do the upgrade and was told by the consultant she couldn't upgrade me as the system showed upgrade already done. So what is going on???? </p> <p>Please cancel the online upgrade now so I can do it in store immediately as you don't know when stock will be available online. Absolutely terrible service. </p>